A major service is the job our workshop does most often, and the one customers worry about most: how long will I be without my bike?
8 am, drop-off
The front desk checks the bike in with the customer: mileage, warning lights, the noise they want us to listen to. Everything goes on the repair order, which the mechanic opens on the workshop screen.
Noon, the parts
The parts were reserved the day before from the booking. If something unexpected turns up, a worn chain or a leaking seal, the mechanic writes it on the record and the front desk calls the customer before anything is ordered.
6 pm, pick-up
A short road test, a wash, tyre pressures. The customer receives a message when the bike is ready, and the note of the work is already on the tracking page.