For years, our schedule lived in three places: a whiteboard in the workshop, the sales notebook and the rental spreadsheet. On Monday morning they agreed. By Wednesday, not at all.
One calendar
Today the whole team works in the same shared calendar, in the back office of this site. Workshop slots, test rides and rental pick-ups sit side by side. Each person sees their week, the front desk sees everyone's, and a moved appointment is moved for all.
Fewer calls
The change we did not expect: the phone rings less. The front desk no longer calls the workshop to ask if a bike is ready, and the customer no longer calls us to ask the same thing. Both can read it.